Operations Processor

Phoenix, Arizona
Nov 04, 2020
Dec 04, 2020
Employment Type
Full Time
Entry Level
Experience Level
1-4 years

A successful New Business Case Manager will bring a continuous improvement mindset to a growing asset management operation.


  • Process new business in a key team role supporting AssetMark's Referrer and Advisory distribution channel serving independent investment advisors and their clients
  • Take individual ownership for delivery on cycle-time, accuracy, and compliance standards on all new business applications as part of a high-performance team of accountable, self-directed professionals
  • Process new applications and accounts that are in good order (IGO) within cycle-time and accuracy standards
  • Must satisfy advisors with timely, complete, knowledgeable and responsive communications regarding work that is not in good order (NIGO) assisting the advisors in resolving open issues
  • Handle new accounts from Initial Work Review to account set-up and funding
  • Must demonstrate proficiency quickly in all aspects of new business processing, new business requirements, and responsive advisor communications
  • Need to be able to flex to perform various operational tasks as needed
  • Must communicate effectively with functional peers and leaders in related functional areas, such as Quality, Investor Services, Transfers and Global Support processes in order to create an excellent customer service experience consistent with AssetMark values

Required Qualifications:


  • 2+ years’ of experience in the brokerage industry/banking
  • 1+ year of data entry experience
  • 1+ year of customer service experience

Preferred Qualifications:

  • Series 6 or 7 license
  • Energetic, eager to learn, willing to cooperate
  • Superior written and verbal communication skills
  • Excellent interpersonal skills
  • Ability to develop plans and follow through to a successful conclusion
  • Ability to excel in a dynamic, fast-paced environment
  • Ability to multi-task
  • Excellent organization skills
  • Proficiency in Microsoft Office
  • Comfort with being a “team player” and doing whatever is needed, big or small
  • Able to get along with diverse personalities
  • Self-motivated with ability to work independently and under direction
  • Follow all firm processes, procedures, and protocols
  • Courteous and professional demeanor on the phone/web with customer interactions and internally with peers/other functions
  • Consistently demonstrates a high degree of productivity

AssetMark, Inc. is a leading strategic provider of groundbreaking investment and consulting solutions created to serve independent financial advisors and help them create great outcomes for their clients. Through a consistent program of engagement, education and community-building, AssetMark brings like-minded advisors together to share their ideas, experiences and solutions. This collaboration guides our development of investment, client relationship and practice management tools that advisors can tap to help clients achieve their investment objectives and life goals.

We are always seeking bright, creative, energetic individuals who want to learn and grow with the company. AssetMark is an innovative organization, delivering the best services in the industry. We offer a rewarding work environment, competitive salaries, full benefits, and excellent opportunities for career growth. We are headquartered in the San Francisco Bay Area. We also have regional offices in Phoenix, AZ, Encino, CA, Atlanta, GA, Chicago, IL, and State College, PA. Become a part of our growing team today!