Actively participate in all assigned Partners or Wealth Adviser client meetings.
Demonstrate the ability to escalate potential client issues to Partners or Wealth Adviser as appropriate.
Actively document all notes and action items during client meetings and ensure all commitments made by the Partners or Wealth Adviser are being completed in a timely manner.
Review task assignments for each client and work directly with team members to ensure all follow-up and action items as a result of client meetings are documented in Salesforce and completed within the specified time frame.
Under the direct oversight of the Partners or Wealth Adviser, actively engage in Client Case Prep meetings, providing recommendations and feedback relative to the client’s financial plan as appropriate.
Responsible for reviewing statements, forecasting review data, developing a meeting agenda format, creating presentations, case documentation and deliverables for all assigned clients.
Manage developing and maintaining suitability documentation utilizing client file standards.
Ensure compliance notation is adhered to; demonstrate suitable and appropriate recommendations to ensure quality standards, including full and fair disclosure. Initiate, process and follow-up on new business, including the accurate completion and execution of Mind Maps.
Act as the primary point of contact for all client interactions, working with team members to ensure a timely response to all client questions and concerns.
Establish and maintain positive relationships with existing firm clients to ensure client satisfaction.