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Client Relationship Manager - Team Manager

Employer
Charles Schwab
Location
Bethesda, Maryland
Salary
90k+ benefits + bonuses
Closing date
May 26, 2022

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Job Role
Manager
Employment Type
Full Time
Level
Experienced
Experience Level
5 to 9 years
CFP® Certification
Preferred
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Job Details

What you are good at

Building strong, personal relationships with our clients is a key component of our business strategy. Our Client Relationship Manager will pursue this mission through:

  • Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the branch and the company. Deepening ongoing internal and external business partner relationships. Consistently demonstrating initiative, workplace engagement and leadership. Delivering a self-directed, unparalleled value and excellent client service.
  • Assisting the Branch Manager and sales/support staff with meeting our clients’ needs. Successfully navigating through extremely sophisticated operational issues. Highly successful with diffusing negative client situations. Providing acting Branch Manager responsibilities in Branch Manager’s absence.

We are looking for people with a passion for helping clients...You will be responsible for:

  • Managing, coaching, and developing Branch Client Service Staff. Coordinating and maintaining the branch paperwork and operations flow.  Implementing, training and support of new processes that are adopted by the firm. Partnering with internal and external business partners to prepare for a branch audit. Being a product and service subject matter expert.
  • Receiving checks, security deposits, check disbursements and new account processing. Actively uncovering additional business development opportunities. Scheduling the clients with a Financial Consultant for further consultation.

We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value collaboration, integrity, service, open communication, and perseverance. If you want to work at a firm that truly values your contributions, consider a career at Charles Schwab.

We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:

  • Bachelor's degree or equivalent work related experience Active and valid FINRA Series 7 required Active and valid FINRA 63 required 
  • Active and valid Series 9/10 preferred or willing to obtain with a condition of employment  Notary preferred 3-5 years in a securities/financial services capacity Minimum of 3 years’ experience with customer service Minimum of 2+ years’ experience in a management/supervisory capacity preferred
  • Actively uncovering additional business development opportunities Previous experience in a direct client facing role highly preferred Demonstrated experience handling client concerns and issues with tact and diplomacy 

Company

Financial services can be complicated. Charles Schwab is trying to fix that. They have a history of challenging the status quo and innovating in ways that help individuals create a better tomorrow. Their purpose is to champion every client’s goals with passion and integrity, empowering them to take ownership of their financial future at every income level and life stage.
Find Us
Telephone
602-355-3715
Location
2423 E Lincoln Dr.
PHXPEAK-01-1C734
Phoenix
AZ
85016-1215
US
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