Senior Trust Advisor

Charlotte, North Carolina
Commensurate with Experience
Closing date
Oct 3, 2023

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Job Role
Financial Advisor
Employment Type
Full Time
Experience Level
5 to 9 years
CFP® Certification

Job Details

The Senior Trust Advisor interacts with ultra-high net worth clients, their families, and advisors to ensure complex financial and estate plans are properly implemented. In this role, the incumbent directs the administration of some of the largest and most complex corporate trustee relationships under management by Vanguard National Trust Company (VNTC). Working within Personal Investor, the Senior Trust Advisor partners with Wealth Advisors and Wealth Planners to present trust strategies to prospective clients, develops and recommends new trust account relationships to committee for acceptance by VNTC, and contributes to deepening existing client relationships under VNTC's management.

In this role you will:
1. Administers the largest and most complex corporate trustee relationships. Interacts with ultra high net worth clients, their families and advisors (e.g. attorneys, CPAs) to insure complex financial and estate plans are properly implemented. Develops thorough understanding of client's needs and trust and wealth planning strategies and provides additional planning solutions as needed.
2. Responsible for evaluation of new business by completing comprehensive review of trust documents to ensure compliance with Vanguard National Trust Company (VNTC) criteria for trustee appointments. Provides recommendations to acceptance committee as to suitability to trust management. Recommends alternatives to clients that are consistent with VNTC requirements and client objectives. Partners with the assigned internal business partner to resolve client strategy for deepening client relationships.
3. Provides one-time consultations to clients as appropriate for the client situation. Demonstrates a mastery of Client Relationship Management (CRM) skills along with strong written and verbal communication skills to build and strengthen client relationships.
4. Leads business development processes, as needed, with prospective clients to deepen relationships and resolve appropriate advice solution.
5. Manages fiduciary actions including discretionary distributions, document interpretation, tax compliance and account maintenance. Oversees day-to-day administration of assigned accounts and onboarding process for new trust accounts. Maintains all fiduciary and administrative documents and history for each client relationship as necessary for administrative management, continuity, and support of reviews by compliance and regulatory agencies. Conducts required reviews of trust accounts to ensure compliance with the terms of the trust document and all applicable laws, regulations, and internal policies.
6. Applies department tools and technology to provide the optimal client experience. Partners with the assigned internal representative for the client to meet all client financial planning needs.
7. Provides fiduciary guidance and training as necessary to assist and develop peers and financial advisors.
8. Promotes professional development by maintaining an in-depth understanding of trust administration, wealth planning techniques and the corporate trustee services industry. Stays abreast of significant changes or developments (e.g. taxation, regulatory, legal, and competitive) within the corporate trustee services field. Maintains all required licenses and designations.
9. Maintains an in-depth understanding of compliance, regulatory and departmental policies and procedures, including a thorough knowledge of the regulatory requirements for Vanguard's anti-money laundering policies and procedures.
10. Continuously identifies process improvement opportunities along with business solutions. Participates in special projects and performs other duties as assigned.

What it takes:
  • Undergraduate degree or equivalent combination of training and experience.
  • Certified Trust and Financial Advisor (CTFA) designation (or ability to obtain within 1 year of assuming position) or Certified Financial Planner designation required.
  • Minimum of five years related to personal trust administration and client relationship management experience.
  • Demonstrated ability to coach and develop internal business partners.
  • Exceptional client relationship management skills - both internal and external client facing.
  • Excellent writing and verbal communication skills.
  • Positive demeanor with the ability to effectively change and adapt in a continual and constantly evolving environment.
  • Ability to work independently and as a team member, balance multiple responsibilities simultaneously, and demonstrate exceptional time-management skills.
Special Factors
  • Occasional overnight travel required.
Vanguard is not offering visa sponsorship for this position.
Special Factors
Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.


Vanguard is based on a simple but revolutionary idea-that a mutual fund company should be managed in the sole interest of its investors. To ensure that the interests of investors always come first, Vanguard is owned by the Vanguard funds, which in turn are owned by the investors. We're still the only company structured this way. Today, we state our mission broadly: "To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success."

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