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Content Developer - Wealth Change Management & Adoption

Employer
TIAA
Location
Frisco, Texas, Hybrid
Salary
Base Pay Range: $72,700/yr. - $86,000/yr.
Closing date
Jul 5, 2024

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Job Role
Wealth Management
Employment Type
Full Time
Experience Level
1-4 years
CFP® Certification
Not necessary

Job Details

Content Development Associate
The Content Development Associate works in conjunction with the Wealth Content Strategy Director, business sponsors, and business stakeholders to understand the business process change management goals in order to develop, publish, and maintain content in support of change adoption.

Key Responsibilities and Duties

  • Contributes to creation of change management content on a wide variety of topics in a manner that clearly describes the “why/what/how” of change.
  • Helps ensure this content is clear, engaging, understandable, and actionable to associates at various levels of expertise/experience in a way that positively influences behaviors and enables acceptance of change
  • Assists in the translation of complex business processes into easy-to-understand end-user written and/or visual communications
  • Publishes, updates, organizes, and maintains multi-media change management content distributed across various internal communications channels (Knowledge Exchange, Allego, TIAA.org, Teams, etc.), ensuring ease of consumption and improving the user experience
  • Curates this content ongoing to maintain availability, visibility, and ensure speed-to-publishing of new and updated content
  • Provides recommendations on messaging and communications formats/platforms to maintain clarity and accuracy of messaging, improving access, and driving engagement

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 2+ Years Required; 3+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work


Career Level
6IC

Required Skills
•    2+ years SharePoint site creation and maintenance experience
•    Experience creating messaging for Wealth Management or other financial services associates, and for various audience levels

Preferred Skills
•    Knowledge of content management systems and tools (SharePoint, Knowledge Exchange, Allego, Microsoft Teams)
•    Comfortable working in a fast-paced, matrixed, start-up-minded environment
•    Skilled balancing changing priorities, evolving business processes and objectives, and able to pivot quickly as work priorities dictate
•    A diplomatic, skilled collaborator able to take end-customer and business partner feedback with a positive mindset, and in the spirit of continuous improvement of content
•    Basic understanding of Wealth Management business
•    Background in Instructional Design
•    Familiarity with the basic principles of change management
•    An awareness of the behavioral and emotional elements of communicating process change to large numbers of internal Wealth associates

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Related Skills

Business Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset, Due Diligence, Practice Management Strategy, Prioritizes Effectively, Quantitative Analysis, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management

Anticipated Posting End Date:

2024-06-21

Base Pay Range: $72,700/yr. - $86,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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